10 Support Leaders Weigh In On How To Be Heard
Customer Support leaders from companies like Printify and Zapier share their tips for aligning internal teams around the voice of the customer. But it is more than a book for CS teams — anyone who wants to be a better team player can learn from the 10 customer support pros quoted in this book. Where CS needs tips on tying customer sentiment back into concrete business metrics (NPS, who??), someone else might learn how to get upper management to care about their department. From keeping up morale to earning company buy-in, this free book can offer something for every team.
you should read this ebook if...
- You work on or lead a customer support team
- You're looking for ways to empower and uplift your team within the organization
- You need advice on how to combine quantitative and qualitative data in a way that drives business results and helps gain the support of other departments